Refund policy

30-day returns

You may return any item within 30 days of delivery for a refund, provided it is unused, in its original condition, and in its original packaging with any tags attached.

This 30-day window is our own policy and is more generous than the law requires. It sits on top of your statutory rights, described below.

How to return something

1. Email info@hedgerowgoods.com with your order number and what you would like to return.
2. We will reply with the return address and instructions. Do not send anything back before you have received them — parcels returned to the wrong address may not reach us.
3. Pack the item securely and send it using a tracked service.

Keep your proof of postage until the refund reaches you.

Who pays for return postage

• Faulty, damaged, or incorrect items: we pay. Send us a photograph and we will cover the return or send a replacement.
• Change of mind: you pay for return postage.

Refunds

Once we receive and inspect the return, we refund to your original payment method within 10 business days. Your bank or card issuer may take a few days more to show it.

Original delivery charges are refunded when you cancel a whole order under your statutory right of withdrawal, at the rate of our standard delivery option. They are not refunded for partial returns or change-of-mind returns outside that statutory window.

Items we cannot accept back

• Items returned used, damaged by you, or without their original packaging.
• Sealed goods unsealed after delivery where returning them is not appropriate for hygiene reasons.
• Personalised or made-to-order items.
• Gift cards.

Your statutory rights

United Kingdom and Ireland. You have the right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to send the goods back. You will be refunded within 14 days of us receiving the goods or your proof of return. Separately, under the Consumer Rights Act 2015, UK customers have 30 days from delivery to reject faulty goods for a full refund, and rights to repair or replacement after that.

Australia. Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. These rights are in addition to our 30-day policy.

Faulty items

If something arrives damaged or develops a fault, email us with your order number and a photograph. We will arrange a replacement, a repair, or a refund without cost to you.

Cancelling before dispatch

If your order has not yet been dispatched, email us and we will cancel and refund it in full. Once it is with the carrier, treat it as a return.