Shipping policy
Where we ship
United Kingdom, Ireland, Australia, and New Zealand.
Processing time
Orders are prepared for dispatch within 1–2 business days. Orders placed at weekends or on public holidays are processed on the next business day.
Delivery time
7–12 business days from dispatch, on top of processing time. Business days do not include weekends or public holidays.
Delivery times are estimates, not guarantees. Customs checks, carrier delays, weather, and peak periods can extend them.
Shipping costs
Calculated at checkout and shown in full before you pay. Any free delivery threshold is displayed on the site.
Tracking
You receive a tracking link by email when your order is dispatched. It can take up to 48 hours for the first scan to appear — a link that shows no movement at first is normal and does not mean the parcel is lost.
Split deliveries
Orders containing several items may arrive in more than one parcel, at no extra cost to you. Each parcel has its own tracking link.
Duties and taxes
Where duties or import taxes apply and are not collected at checkout, they are charged by your local customs authority and are your responsibility.
Wrong address
We ship to the address entered at checkout. Check it before paying. If you spot a mistake, email us immediately — before dispatch we can usually correct it; afterwards we cannot. Parcels returned to us as undeliverable are refunded minus the original delivery cost.
Missing or delayed parcels
If tracking has not updated for 10 business days, or the carrier has marked your parcel as delivered and you do not have it, email info@hedgerowgoods.com with your order number. We will open an investigation with the carrier and either resend or refund.
Lost, stolen, or damaged in transit
We are responsible for your order until it reaches you. If it arrives damaged, photograph the packaging and the item and email us within 7 days of delivery.
Contact
Questions about an order, a return, or anything else:
We reply within 1 business day, Monday to Friday.